Property Management & Consulting Blog

From Bad to Good: Revamping Your Community's Reputation

Not all communities have a great track record when it comes to the property management side of things. However, this doesn't necessarily have to be a bad thing. When approached the right way, a bad reputation can prove to be a learning experience. So, let's take it from bad to good. Here is how you can revamp your community's reputation as a property manager.

Be More Responsive

Above all, you want to learn how to be more responsive. When doing so, target transparency as well. People prefer the truth over a lie or an excuse, so the right messaging can take your reputation from bad to good. We can't control what the reviewers say.

Instead, we need to accept the feedback, albeit negative, and come up with a thoughtful and transparent response to it.

Feedback helps you decide which areas of the community you need to prioritize as a property manager. These improvements can boost your reputation, show that you listen to feedback, suggestions, and reviews, and speak volumes to your residents and potential residents about how much you care for the property and community.

Make the Review Sites More Accessible

Positive reviews are always welcome. These reviews provide readers with important information regarding the staff, the grounds, and the amenities. It can also help improve your website traffic and ranking in Google. Encourage people to leave positive online reviews and then make those reviews as accessible as possible.

You can make space on your website's landing page for small snippets from positive reviews. This allows you to highlight your good feedback while inspiring others to join in on the conversation.

You can also add a link to a review page on your website where people can rate their interaction with a team member and leave their reviews. In addition, they can talk about their experience and why they felt they had a good exchange.

The Power of Social Media

Finally, residents should be encouraged to share their experiences on social media. They can show off pictures of their life in your community, tell others why they value this community above others and show off why it is a great place to live.

These good reviews can subdue past negative reviews because residents are posting more up-to-date and recent information. This will show potential residents that you worked through problems you may have had in the past, and again, you listened to valuable feedback.

For more information on how to improve occupancy rates in your community, contact Occupancy Solutions, LLC today.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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