Complete Skills Series

Our Property Management Classes Can Help You Reach Your Goals


Property Management Classes To Help You Reach Your Goals | Occupancy Solutions - eventsWe offer a Complete Skills Series that can provide the necessary skills for your staff.

Listed below are some of our most requested sessions currently offered by Occupancy Solutions. Most sessions are full-day sessions but may be condensed and/or combined to meet your needs.

Should you require education on a topic not currently listed below, Occupancy Solutions is always willing and able to create custom sessions or series of sessions to meet your specific needs, contact Occupancy Solutions to discuss your requirements, concerns, and ideas today!

Executing Success Strategies - Solutions for Overcoming Objections & Closing with Confidence

Approximately 70% of the time, leasing professionals do not attempt to close the deal with prospective residents. Why? Easy! We're human, and we fear rejection. The best way to combat fear is with knowledge and skill. This session is for anyone who comes in contact with prospective residents. We will explore a variety of effective closing techniques and break down several different common objections, brainstorm on specific complaints participants face at their apartment communities, and role-play using our newly learned skills.

For more information, call us at (800) 865-0948 today.

Hitting a Home Run - Basic Leasing Skills & Property Management Solutions That Will Land You a Lease!

Telephone Techniques

When a prospect calls, we seem to be under the impression that they are calling to hear everything our community has to offer, which then will lead to further exploration. WRONG! The reality is, they have a long list of places to call, and they're working on reducing their roster to only a few communities to visit and explore further. Learn the techniques to ensure that your community lands on that list.

  • The Vital Visit: You're on the shortlist and got them through the door, now what? We'll walk through steps from greeting, identifying the prospect's needs, and community demonstrations that include highlighting features & benefits of the community.
  • Fantastic Follow-Up: What? They didn't lease? No worries, we will review and explore excellent follow-up strategies that will result in return visits and ultimately, leases!

For more information, call us at (800) 865-0948 today.

The Building Blocks of Successful Outreach and Networking - Solutions for Effective Marketing in Today's World

A common misconception is that performing outreach is the same as cold calling. Most people dread cold calling for fear of rejection; because of this, people don't conduct outreach. The difference between the two is that outreach is partnership building and cold calling is asking for a sale! We will explore why, who, how, and when to outreach. Learn what to say to increase referrals and create value-added programs at your community. The other half of the day, we will explore networking. You'll learn network techniques and explore what to do before, during, and after the event to make it easier, fun, and useful. By the end of this session, you will have all the tools to be very successful and productive!

For more information, call us at (800) 865-0948 today.

Rolling Out the Red Carpet and Unlocking the Secret to Positive Resident Retention Solutions

It's five to seven times more expensive to find new residents than it is to keep current ones. We will cover simple but effective customer service techniques in resident retention. Create a basic retention plan and learn inexpensive ways to manage customer relationships. You'll walk away with at least 75 retention ideas that you can take back and implement right away.

For more information, call us at (800) 865-0948 today.

Powerful Business Letter Creation - The Secret of Writing Effective Business Letters with Purpose

Written communication is a vital component to your overall customer relations; however, writing is a skill not everyone possesses. Learn the basics of writing standard business letters. Proper grammar, spelling, and punctuation are critical to any piece you create. The best message loses its effectiveness if there are spelling or grammatical errors. We'll explore tools you can use to enhance your writing abilities while improving customer service and resident retention. The techniques you learn in this session will improve your writing abilities.

For more information, call us at (800) 865-0948 today.

Solutions for Communicating with the "55 & Better Generation"

Understanding the different generations within the senior group; means smarter marketing! To establish a connection and trust, it is essential to have at least a basic understanding of how the client's cultural experiences have influenced his or her communication style and life choices. We will discuss strategies by each generation for communication, marketing, advertising, and extraordinary service.

For more information, call us at (800) 865-0948 today.

Embracing A Cross-generational Workforce - Intergenerational Communication Solutions

While having various cultures and generations in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

This session will help participants understand the various generations present at work and understand what motivates them and dealing with them daily. Both the young and older team members will have many ideas to offer, which will help the organization thrive in the marketplace.

For more information, call us at (800) 865-0948 today.

A Blueprint for Change - Enhancing Professionalism and Taking Professional Practice to The Next Level

We have all heard the saying, “Treat others as you would like to be treated.” These days, we are moving to “Treat others how THEY would like to be treated.” It's all about perception. So is professionalism. In today's business world, professionalism is increasingly essential to compete in the marketplace and to increase your community's value. Walk away from this session with the top 10 ways to improve your professionalism.

It's Fair Housing, Not Fear Housing! -- Fair HousingSolutions for the Property Management Professional

It is crucial that every multifamily professional, regardless of position, understands the Fair Housing Act, what it covers, and how to comply to reduce liability and increase customer service! This program is an interactive course that will cover more than just the basics but will also educate everyone from groundskeepers & maintenance technicians to COOs and CEOs of property management companies on how to implement and practice compliance from the ground up.

Affirmative Fair Housing Plan Solutions

Creating an Affirmative Fair Housing Plan that will be approved can prove to be a challenge and, in some cases, a complete mystery. We will go through how to create not only a plan that will be approved but one that you can implement at the site level. We will review the requirements and identify the sources for the various pieces of information necessary to complete and confidently submit for approval.

Selecting Qualified Residents & Minimizing Your Risk--Tenant Selection Plan Solutions

A Tenant Selection Plan is a set of criteria that you establish to determine the acceptability of potential applicants. It's helpful to create a tenant selection plan before you begin looking for applicants and accepting rental applications. This plan will create a fair process to help you avoid selecting residents on a case by case basis and making judgment calls that could violate fair housing laws. We will review the HUD required information as well as suggested requirements that will make your Tenant Selection Plan easy to follow, enforce, and will reduce your liability.

Standing Out from The Crowd - Successful Marketing, Leasing, & Resident Retention Solutions for The Affordable Housing Industry

We designed this series specifically for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand for competing with Market Rate communities. This program is a three-part series: “Basic Leasing Skills,” “Marketing for Results,” and “Exceptional Customer Service =Resident Retention =Income Optimization."

Each of These Sessions Addresses:

  • Perception vs. Reality - De-Mything Stigmas and Stereotypes of Affordable Renters, Communities, and Market Environments.
  • How to lease or market a community with multiple programs and mixed target markets - Senior, Family, Affordable & Market Rate.
  • How to compete with a market-rate community when your rents are the same but amenities are less.
  • How to make a conscious shift from "It's low income and needs-driven, so we don't need to market or lease" to "We need solid marketing and leasing skills to compete."
  • How to lease or market without the fear of compliance
  • Have you ever thought or heard: “I need a concession” or “It's the market?”
  • How to identify the real obstacles.
  • How to identify differences and commonalities between Market Rate and Affordable Housing for leasing, marketing, services, and amenities.

For more information, call us at (800) 865-0948 today.

The Art of Digital Marketing - Social Media Campaign Solutions That Drive Reach and Engagement for Your Property Management Business

Are you using Facebook and Twitter correctly? Find out how to maximize your social media presence and engagement by walking through the steps of creating an active social media marketing campaign. Learn tips and techniques for producing exciting and engaging content that will make your community stand out, improve resident retention, generate leads, and increase your social media visibility. Leave with numerous resources to assist you with your future campaign plans.

Boosting Performance & Increase Productivity with Time Management Solutions

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management.

We'll Cover All This and More During This Workshop:

  • Plan and prioritize each day's activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

Building Your Dream Team - Effective Collaboration and Team Building Solutions For Your Business

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

By the End of This Workshop, Participants Will Be Able To:

  • Describe the concept of a team and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses, benefits, and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model, and one consensus-building approach to solving team problems
  • List actions to do, and those to avoid, when encouraging teamwork

For more information, call us at (800) 865-0948 today.

Skills for Success - Solutions for Optimum Leadership and Supervision in the Property Management Industry

Welcome to the Supervising Others workshop. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Making Your Community Shine - Boosting Performance Through Effective Project Management Solutions

Welcome to the Project Management workshop. In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create incredible success. As a result, many employees are expected to understand project management techniques and how to use them to projects of any size. This workshop will give participants an overview of the entire project management process, as well as essential project management tools that they can use every day.

Becoming A Master at Negotiation - The Negotiation Skills, Techniques & Solutions Focused on A Positive Outcome

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time.

For example, have you ever:

  • Decided where to eat with a group of friends?
  • Decided on chore assignments with your family?
  • Asked your boss for a raise?

These are all situations that involve negotiating! This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.

By the End of This Workshop, Participants Will Be Able To:

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of the agreement
  • Deal with personal attacks and other complicated issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else

For more information, call us at (800) 865-0948 today.

Converting A Problem into An Opportunity - Creative Problem-Solving Processes & Solutions That Work

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem-solving process, as well as critical problem-solving tools that they can use every day.

By the End of This Workshop, Participants Will Be Able To:

  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem-solving
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem definition tools
  • Write concrete problem statements
  • Use necessary brainstorming tools to generate ideas for solutions
  • Use idea-generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and re-refine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality
  • Follow up with solution implementation to celebrate successes and identify improvements

Creating A Healthy Environment in The Workplace - Constructive Conflict Management Solutions

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve disputes of any nature. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

At the End of This Workshop, Participants Should:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be prepared to break out parts of the process and use those tools to prevent conflict
  • Be able to handle essential communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques

For more information, call us at (800) 865-0948 today.

Don't Raise Your Voice Improve Your Message - Strategic Communication Solutions for Property Management Professionals

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

By the end of this workshop, attendees should be able to:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and paraverbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

Fostering Respect in The Workplace - Solutions for Creating AWorkplace to Foster Respect and Performance

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it's losing out on basic social values that directly impact the bottom line. Bosses freely intrude on subordinates' personal space, gossiping co-workers are the norm, and quality customer care is gone. This situation results in an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment. To address the growing problem of incivility in the work setting, this program introduces the concept of civility, its importance to a company, as well as its typical causes and effects. We will discuss the skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace.

Additional Workshops and Training Topics Offered:

  • Administrative Support Solutions
  • Anger Management Solutions
  • Assertiveness and Self Confidence Solutions
  • Attention Management Solutions
  • Body Language Solutions
  • Business Ethics Solutions
  • Business Etiquette Solutions
  • Call Center Training Solutions
  • Coaching and Mentoring Solutions
  • Delivering Constructive Criticism Solutions
  • Diversity Solutions
  • Employee Motivation Solutions
  • Generation Gaps in the Workplace Solutions
  • Hiring Strategies and Solutions
  • Internet Marketing Fundamentals Solutions
  • Interpersonal Skills Solutions
  • John Maxwell Leadership Solutions
  • Leadership and Influence Solutions
  • Manager Management Solutions
  • Measuring Results From Training Solutions
  • Meeting Management Solutions
  • Networking and Relationship Solutions
  • Office Politics for Managers Solutions
  • Organizational Skills and Solutions
  • Performance Management Solutions
  • Social Media in the Workplace Solutions
  • Virtual Team Building & Management Solutions
  • Work/Life Balance Solutions

To learn more about our complete skills series, and hoe it can improve your business to increase your income, call the Occupancy Solutions team at (800) 865-0948 today.