When talking about follow-up, the most common thought is follow-up is great for keeping touch with those who come to visit your community. Great follow-up strategies can help to turn prospective residents into leases, but follow-up can also help to lead to happier current community members as well. After a resident of your community has maintenance performed or a problem fixed within their home, following up with them can help to show them how much you care and the lifestyle you’re trying to provide. 

Maintenance is something to be expected within you residences, even if it can be an inconvenient experience for those who find themselves in need of it. Having a maintenance crew who are trusted and well-liked within the community can help to make maintenance less of a hassle, but a follow-up with your residents can create an even better experience. 

So, how should you go about carrying out follow-up after maintenance? Well, for the best experience we at OccupancySolutions.com always suggest getting personal. For a simple solution, making a quick phone call to your resident or residents and asking them about their maintenance experience, if the repair was performed properly, and about their satisfaction can mean a great deal, and allow them to know how much you care as a leader of their community. 

If a phone call isn’t possible, you can also send a short e-mail asking the same questions and showing the same concern. An email only takes a few minutes to write up, and it can really make all the difference in showing your residents that you care. In these e-mails, you can also work to address other maintenance or repair concerns, and stay on top of the feelings of those within your community. 

At Occupancy Solutions, we want to help you to retain your residents and keep them leasing with you. By following up with your residents after a maintenance job has been performed, you can keep on the up and up with your residents and make sure they’re satisfied with the lifestyle they’re living with you. To learn more about maintenance follow-up, and how you can improve your resident retention, simply contact us at OccupancySolutions.com today!