Property Management & Consulting Blog

Small Hotel Loyalty Guide: How to Keep Them Coming Back

Finding effective ways to connect with guests and making bookings easier are just two ways you can keep them coming back.

A happy guest will often be a return customer, and it is cheaper than acquiring new clientele. It can cost up to five times more to gain new clientele than it does to keep who you currently have.

Here are a few ways to keep guests coming back to your small hotel.

Offer a Loyalty Program and Other Incentives

A positive way to increase bookings and encourage repeat guests is by offering a loyalty program and incentives like discounts on local car rentals, flights, extended stays, restaurants, and other local attractions.

Making sure to provide high-speed internet is another way to increase the satisfaction ratings of current clientele as well. This kind of perk is something remote workers will appreciate especially. Plus, the loyalty program shows guests appreciation for their consistent business and choosing to stay at your small hotel.

Go Above and Beyond

Offering exceptional customer service that goes above and beyond is another great way to create loyalty and keep guests coming back. It also promotes a more positive experience and encourages referrals as well.

Once they are done with their stay, send a thank you email with a personalized touch. This shows they are welcome to return and also shows you appreciate their stay.

More than 89% of guests will take their business over to a competitor if they have a negative experience. So, keep this in mind as you find new and effective ways to go above and beyond for each guest.

Keep All Guests in Mind

When creating hotel amenities, programs, and accommodations, you should keep more than just one guest type in mind. You will attract more clientele, including repeat guests, when you are more than equipped to deal with everyone's needs. The bigger the variety of guests you have, the more you will see repeat bookings.

As you can see, there are many ways you can cater your amenities and accommodations to encourage repeat business for your small hotel. However, if you want more advice and tips on improving occupancy rates, contact us at Occupancy Solutions, LLC.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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