Property Management & Consulting Blog

Building Good Relationships Can Increase Renter Referrals

Who else can put in a good word for your property if not those who have experienced it for themselves? In many cases, satisfied residents are the number one reason for the growth in your community. Their recommendations and reviews are powerful enough to convince others to go and check your place. Satisfied renters are, of course, a sign of a healthy, safe, and secure environment that many people are looking for. It is thus important to foster a good relationship with your residents and ask them what they think about the place. 

Show That You Care

Property maintenance is one thing, and checking up on your residents from time to time is another. Communication is important to build a good and friendly relationship with people. By striking up a conversation with them occasionally, they will feel more valued and welcome. It will also allow you to listen to their suggestions and address their concerns to improve the community for the better.

Holding community-wide events is also one way to show that you value their happiness. Community events will also allow the residents to warm up to each other and make the neighborhood harmonious. You can also send monthly newsletters to inform them about some policy changes, announce events, and perhaps even greet them with a happy birthday or a welcome if they are new in the place.

Encourage Feedback

Verbal referrals are good but if you want to reach a wider audience, encouraging your renters to express their thoughts through written reviews online is an effective strategy. You can let them post comments on your website or social media accounts where other people can read and see their feedback. Encourage your renters to write about their experiences about certain events and let them share their good experiences online. This is also another way to let them know that you value their opinion and that they are involved in the community.

Increasing resident referrals is something that you should take seriously as a property owner. A well-designed website and an active social media page can work their magic, but personal input from your residents carries a big weight. Occupancy Solutions can help you too! Just contact us and we can come up with the best strategies for increased resident referrals for you.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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