Property Management & Consulting Blog

Your Hotel of Tomorrow: Looking for Your Digital Concierge

As we move into the future of the hospitality industry, we are seeing a rise in technology and a different way of doing things. We have already heard of smart rooms, personalization, and artificial intelligence, but now we are looking forward to something else  a digital concierge.

What Is a Digital Concierge?

A digital concierge is there to provide exceptional customer service like their human counterpart would do. However, unlike a human, the digital concierge can handle many more guest interactions simultaneously and precisely each time.

Being able to manage a workload this way offers a small hotel just one big advantage  it helps take the pressure of a staff shortage while also ensuring all guests are happy and taken care of.

Benefits of a Digital Concierge

Now, let's take a closer look at some of the other benefits a digital concierge has for your small hotel.

Easy to Use: The technology is intuitive and easy to use. It goes by common behavior and relies on text messaging, something most people already use.

Uses Natural Language: A digital concierge also has human-like qualities, making it sound and act more human. This allows for better and quicker responses for guests.

Instant Replies: You can also heighten guest expectations with a digital concierge because they can receive immediate replies, rather than waiting for a human to get back to them about a question or concern they have. This allows guests to enjoy more of their time on vacation instead of wasting time trying to get a response from hotel staff.

Always Available: The digital concierge service is also always readily available for guests to use. The guest's smartphone can easily access the program, so they always have a way to communicate.

Guest Control: Finally, it is considered less interruptive since it is always available. This means a guest can make a request or ask a question at any time and then check back for their answer whenever they are ready. It is also a plus for people who prefer these interactions over human interactions. It makes digital check-in easy also.

If you want to dive into the world of technology and try out a digital concierge service in your small hotel, be sure to find a provider with experience working with a hotel such as yours and ensure they specialize in the hotel and hospitality sectors.

For more information on improving your small hotel operations, contact the professionals at Occupancy Solutions, LLC.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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