One of the hardest things you will have to do as a property manager is manage renter complaints. You want to keep your occupants happy but sometimes things come up that need to be addresses. The best thing you can do is put a system in place so that you can easily manage and address any complaints and keep your residents happy. Here are some simple tips to manage resident complaints.

Document The Complaint 

If a resident makes a complaint, even in passing, you want to make sure you document the complaint. Documenting a complaint is important for a couple reasons. First, documentation ensures that you remember to address the complaint in a reasonable time frame. Secondly, it can help protect you against future liability issues. You also want to document any steps you’ve made to address the complaint. Keep these records as detailed as possible so that you can reference them in the future.

Address The Complaint Immediately 

Residents want to know that they are paying for good service. So when a resident makes a complaint, no matter how small, make sure you take the time to address the complaint. Communicate with them through the process and make sure they know the steps you are taking to provide solutions. Listening to your renters and offering to improve their situation will keep them happy and increase your renewal rates.

Have A System In Place To Address Common Complaints 

As a property manager, there will be several complaints you will receive often. Noise complaints, repair issues, and parking problems will all come up frequently in your tenure. So make sure that you and your whole staff have a system in place to address these common complaints quickly and with great results. A good system will save both your staff and your resident time and effort and will improve your relationship.

Resident complaints will happen, but if you implement these systems then you will be able to manage and address their complaint easily keeping everyone happy. Even if you do not agree with the legitimacy of the complaint, the most important thing is that residents feel heard. So just communicate with them, do your best to address the problem, and make sure you document the process.