Property Management & Consulting Blog

Customer Service Tips to Impress Hotel Guests

Looking for new and improved ways to impress your small hotel guests? Well, you have come to the right place. Here are a few customer service tips that are sure to impress and help create a more memorable experience.

Create Emotional Triggers

Emotional triggers are important because this is how you can begin creating memories. Be honest when it comes to the customer service you offer guests and make them feel welcomed at all times.

Be Consistent

Always be consistent. When there is a certain level of consistency, it is more likely that you will have repeat bookings. Guests attach themselves to a brand when their customer service is excellent and consistent. It improves guest loyalty.

Embrace Technology

Technology has proven to be a great way to redefine the customer service experience, especially in the hospitality industry. Even just creating smart rooms to enhance the guest's experience is a great way to exemplify customer service.

Always Listen

Listen to your guests at all times. Active listening is also a great way to eliminate the chance of miscommunication. It is a good way to let the guests know that their concerns were heard and were understood.

Create a Good First Impression

A good first impression is always important. Make eye contact, engage in positive body language, shoot guests a welcoming smile, and use the right words.

Listen to Feedback

Finally, always listen to guest feedback to continue improving the customer service experience. Listen to the feedback and then act on the feedback.

How to Delight Your Guests

Here are a few easy ways you can delight your guests.

Offer freebies: provide something extra that wasn't already previously promised. This will impress your guests and will show them that you appreciate them.

Offer a more personal touch: small hotels and boutique hotels are known for their exceptionally personal and customized service. Address your guests by name to add a special touch.

Send thank you messages: make sure to send a thank you message after a guest's stay to make them feel special and encourage a repeat booking.
Stay connected: stay connected to past hotel guests through intermittent messages and emails.

Follow these customer service tips and see how easily you can impress your hotel guests and improve their overall experience.

For more tips and tricks on how to impress hotel guests and improve occupancy rates, contact Occupancy Solutions, LLC today.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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