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resident relationships that we want to share with you are:

1.    Keep communication lines open – Always providing residents with a way to communicate with you directly or the management team is a great way to develop great resident relationships. With open communication lines, your residents know not only that you care, but that you want their experience living in your residence to be a great one. Not only this, but open communication allows your residents to get to know you better!

2.    Be present – One big issue that many residents have with property management teams is that they’re not present physically. With no presence in or around the area of the residences, residents are rendered unable to meet in person with management teams, and this will dampen resident relationships as residents begin to think management is apathetic to their direct needs. 

3.    Reach out – Reaching out to residents and asking personally if things are alright around the property, if residences are up to expectations, and if their experience is one that’s satisfying is a great way to build resident and management relationships. This sends a message that you care about your residences and you want to do what you can to improve their experience living with you. 

4.    Be clear – Being clear with necessary details involved with living in your residence, like rent payment method and days, other expenses, trash days, and other details, can also really help to build resident relationships. Being clear with information allows residents to feel confident of what is expected of them and when, and that you have all the answers they need! 

5.    Be prompt – Promptness can also do a great deal to help resident relationships. Answering communications or having repairs taken care of right away will show your dedication to your residents, and build a sense of trust that residents will undoubtedly appreciate. 

At Occupancy Solutions, we know the importance of great resident relationships, and what it means to build them in your community. Following these tips is a great start in building just the kind of relationships you want in your community, but if you’re interested in learning more, check us out at OccupancySolutions.com today!