Property Management & Consulting Blog

Hospitality And Property Management: Finding The Connection

Many people who now work in property management did not have the hospitality industry in mind when they were starting out. However, the hospitality and apartment industries have a lot in common. When you are part of management in either industry, you will find yourself doing many of the same tasks, such as:

  • Developing and supervising staff
  • Maintaining the buildings and grounds
  • Monitoring income and all expenses
  • Caring for the customers
  • Marketing your facility

Since the skills involved are essentially the same, you can use them from one industry to the other. Doing so will allow you to discover the connection between hospitality and property management. That would be especially helpful information should you go on to manage a small hotel.

The Difference Between Hospitality And Apartment Industries

The biggest one you will find is how much time you spend cultivating relationships with residents. In apartment management, you want to spend time building a foundation on trust and confidence. The hospitality industry, on the other hand, requires you to find ways to make a good impression on customers and quickly handle all complaints that may come your way.

Hospitality Tips For Small Hotels

Looking for more effortless ways to make a great first impression while managing a small hotel? Here are a few tips when it comes to hospitality:

Upsell

  • When people book online, they spend more time looking into what is being offered. This means they may spend more on a certain package. So persuade guests to check all of the booking options available to them. Ensure that each person knows what they can get in your establishment so you can create a better experience for them.

Network

  • It is also a good idea to network with other businesses in the area that may attract the guests staying in your small hotel. Any discounts or valuable information you can share will ultimately increase revenue and allow your guests to make the most of their stay.

Hospitality And Property Management

  • With the right property management skills in the hospitality industry, you can facilitate easy communication, ensure that every department is efficient, and find ways to satisfy each guest. Customer service should be high on your list of priorities when managing a small hotel or looking to improve vacancies. See to it that you take your skills as a property manager to heart as you step into the hospitality industry.

Looking for hospitality and management consulting? Contact Occupancy Solutions, LLC today for top-notch hotel management training solutions. These will help improve room rates, boost property traffic, and increase future bookings.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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