Property Management & Consulting Blog

The Best Way to Retain Residents in 2021

Due to the challenges we faced in 2020, some changes have been made to the multifamily industry that has forced property managers to learn how to adapt to a new reality while still ensuring that their residents are happy.

To help retain residents in 2021, we have come up with a list of things you can do that will lower turnover and increase occupancy rates moving forward.

Improve Communication

It is more important than ever to maintain positive communication with all your residents with everything happening today. To do this, ask for feedback and find ways you can improve. Asking for feedback from residents also shows that you care about what they think and how they feel.

It is important to always stay positive as well. Even if you have bad news to deliver, maintain positive and friendly language and a positive attitude.

Finally, keep everyone involved in your COVID-19 policies and keep them up to date on what is happening with shared facilities or common areas and how the amenities are being handled during these times.

Establish Community

Many want more normalcy following stay at home orders, quarantining, and social distancing. So, while these are still in effect, find ways to establish community within your development. You can host virtual events over Zoom, treat the residents to a catered meal or hire food trucks to visit, and even hire people to host virtual classes that fall in line with the residents' interests.

A weekly newsletter is another great way to establish more of a community feel and presence while also keeping everyone informed on the day-to-day things.

Use New Technology

Many people aren't going to sign a lease because of the amenities being offered. More often than not, you will find that they sign leases when they feel more at home at the apartment. So, it might be worth investing in more technology to improve safety and convenience for the residents and make it feel like a more secure home.

Smart video intercoms, smart locks, package rooms, and smart thermostats are all great investments. Not only will these features help retain current residents, but they are also a great selling point for future residents.

If you are ready to make the investment in your residents and find ways to improve retention, contact us at Occupancy Solutions today for more information on how you can achieve just that.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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