Property Management & Consulting Blog

Are You Offering The Wrong Kinds Of Upgrades?

Upgrades are an excellent way to create a customized experience for your guests. Guests can stay with you and then have that little something extra that makes their stay more at home, more comfortable, or more exciting. However, there are hundreds of different kinds of hotel upgrades out there, and you’ll want to focus on the ones that today’s guests really look for.

The kinds of upgrades you may offer will likely depend on the type of experience you’re offering. A family friendly boutique hotel near all-ages amenities will likely want to offer different options than a business-focused space, or a romantic honeymoon destination. Rather than focusing on what upgrades to choose, it may be more worthwhile to focus on the upgrades most of today’s travelers aren’t likely to opt for. The top hotel upgrades that most travelers find aren’t worth their while are:

•  Upgraded spa showers – Rain showers are a luxury experience that some of today’s hotels offer as an upgraded option. While these showers are undoubtedly relaxing and make the space look great, they’re not often something the average traveler is willing to pay more to experience.

•  Thread counts – The higher the thread count, the softer the sheets, and every traveler wants to get a great night’s sleep. However, just how much of an impact do these sheets make? According to today’s travelers, not much. Investing in good quality sheets throughout the hotel is a better bet than offering sheet upgrades.

•  Fast paid WiFi – While ultra-fast paid WiFi options might be something attractive to some business travelers, it’s not often something the average guest is going to opt for. Rather than offering an upgrade to faster WiFi, having free WiFi at an average speed is likely to be more attractive.

•  Minibars – Paid minibars aren’t the convenience that many hoteliers think they are. With local amenities and food delivery services, there is little use for the minibar in today’s travel world. Oftentimes the refreshments kept in the minibar will go stale before they’re used up by guests.

What you can offer to your guests makes the experience for today’s travelers. To learn more about the upgrades that travelers really want to see, contact us at today.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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