Property Management & Consulting Blog

A Few Ways a Small Hotel Stay May Appear Different

Hotel stays these days may appear a bit different than they did in the past. Many people are becoming comfortable enough to book vacations again, and others are booking at hotels with different expectations than they had a year ago.

Today, we will look at a few ways a small hotel stay may appear different this coming year compared to years past.

Evolving Standards

Safety and health concerns are at the top of everyone's minds when they travel. People make their own decisions on where to book their stay based on how the establishment is handling safety and security for its guests. So, there is more pressure on small hotel chains to meet new requirements and address travelers' continued concerns.

New guidance is focused on health in the hospitality industry, and this guidance is a guide on how to manage risks associated with travel, COVID-19, health, and safety.

What To Expect

When booking a hotel stay, there are a few things one may come to expect.

  • Reduced Staffing: minimal staffing may be happening in some smaller hotels to help with cost savings and to have fewer people in the space at a time. Guests who have booked in the last year may have noticed, for example, one desk clerk compared to two that might have been staffed in previous years.
  • No Buffet: hotel risk mitigation and customer preference have done away with buffets. Instead, small hotel properties are investing in pre-packaged, on-the-go breakfast items.
  • Extended Stays: extended stay hotels may also see an influx of guests because their rooms offer all the conveniences of home without the shared space. Guests can access a living area, kitchen area, and even laundry area on-site and minimize the amount of time spent in shared spaces.
  • Smart Rooms and Technology: technology will also take front and center as small hotels find new ways to reduce touchpoints and in-person engagement. So, guests can expect less face-to-face contact for a safer stay.

Do you work in the hospitality industry? What are you doing to compensate for these unprecedented times? If you need help or advice when marketing your small hotel and improving retention, don't hesitate to consult with the experts at Occupancy Solutions, LLC.

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As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

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A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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