Property Management & Consulting Blog

5 Tips for Creating a Better Guest Experience in the Hospitality Industry

As a property manager in the hospitality industry, it is up to you and your team to find innovative ways to create a better guest experience. Today, we are offering some of our tips for doing just that.

1. Start with Pre-Arrival

Good customer service should start before guests even arrive. Sending out a detailed email prior to their arrival about the check-in process and what they can expect is a good way to open up communication. Make sure to tailor these emails to the type of guest you are catering to. For example, a repeat guest already knows the process, so send them something new they may be interested in learning.

2. Don't Forget to Smile

Making a good first impression is critical in the hospitality industry. One small smile can go a long way as guests arrive and check in. It starts you out on the right foot and lets guests know that they are appreciated. It also is a great way to establish the tone and environment they can expect for the duration of their visit.

3. Offer Easy Communication

Once there, you need to make sure as a property manager that your guest can reach you when necessary. Older clientele may prefer an old-fashioned landline phone system, while younger guests may expect some kind of digital communication offerings. Consider your guest base and the functionality of what you want to offer in terms of communication.

4. Be an Insider

Another way to improve the guest experience is to be an insider and fill the guests in on tips and tricks for the local area. What should they see? Where are the best restaurants? Your recommendations can go a long way and can improve their overall experience, even when they are outside of your hotel or community.

5. Provide Wi-Fi

Since we are in such a digital age, you want to be sure to offer free and fast Wi-Fi for your guests. Charging for it is not the right thing to do and is almost as crazy as if you charged each guest for water. Make Wi-Fi available to each guest, provide them with instructions on how to use it, and see how much happier they are with the overall experience.

Follow these easy and simple tips, and you may find yourself with recurring bookings, improved occupancy rates, and much higher satisfaction levels.

Key to Finding the Best Residents for Your Community

As a property manager, you may find the notion of renting a space quickly favorable because it means you are putting money in the bank faster. While you don't want any space to remain vacant, you also don't want to have to evict a resident in the near future. For this reason, it makes more sense to take your time and find a good resident for your community.

The Importance Of Resident Testimonials In Marketing Your Apartment

There is nothing more convincing than the testimonies of people who have actually experienced the best things about your apartment. You would be surprised at how much other people value these opinions when looking for a new home! That is why if you have not gathered any resident testimionials yet, now is the time to start. To help you, here are some things to keep in mind.

Training Your Team To Handle Challenging Community Members

Many different personalities will make up a community, and not all of these will be easy. Training your team to be able to handle conflict or more challenging personalities effectively and positively is important to maintaining that authentic and harmonious community feel. A few points to include in your employee training are:

Simple Ways To Create A Personalized Guest Experience

A personalized guest experience is a major want for many travelers today. Whether traveling for business or leisure, they want to feel like they’ve stepped into a home away from home even if it’s their first visit to a particular hotel. They want that comfort, relaxation, and attention that shows that they’re being well cared for.

How to Onboard Employees for Your Small Hotel

Since the start of the pandemic, the hospitality industry has definitely gone through a few changes. Cutbacks and layoffs were common, and now that things are going back to normal, smaller hotels are finding it hard to reopen as they have problems finding people to hire.

How Recaps Can Fill Out a Team Meeting Agenda

For more effective management, you should provide team members with a recap of the day at the beginning and end of each day. This can go a long way in improving effectiveness and efficiency. Let's take a closer look at the value of these team meeting agendas and how they can help.
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