Hotel Management Services
Workshops - Services - Trainings - Consulting
"Eight months ago we met to discuss ways to improve our occupancy while increasing our rates. Like most properties, ours was a special situation and needed input that was unusual and creative. Your initial suggestions convinced us to commit to your program, understanding there is never a quick, simple solution.
Based on your early observations we set out on a long-term plan. The plan required us to make changes to all parts of our business plan. It was not an easy transition, but we wanted to make a major improvement in our operation.
After eight months we can summarize our experience as follows:
- Our occupancy is higher and consistently remains between 93-97%;
- Our rates have increased between 20-30% per day depending on style and location;
- Our traffic has increased between 25-35%, depending on how it is measured;
- Our future bookings are showing an increase, between 15-30% in both volume AND in rates;
- Our office Policies and Procedures Manual is being updated and perfected;
- Our websites have been updated and improved;
- We are able to spend less personal time supervising the property since you are helping AND the employees are better able to manage after eight months of improvement;
- By increasing our gross income and projected future income, our property is more valuable than it was eight months ago.
Thank you again for your help these past eight months. And don’t plan on leaving us as we need your continued input. We believe the SkySong area is just beginning to flourish and our property will continue to benefit."