When you are focusing on trying to develop a stronger relationship with those involved in your rentals – whether employees on your staff or the residents who hold the lease – you want to ensure that you are going far enough to retain and develop a relationship with them.

The reality is that if you want to have a stronger relationship with those involved in your rentals – and you should – you need to go further. Taking a proactive, direct approach ensures that you’re able to show them that you’re interested in their success and that you are there and available whenever you’re needed. 
 

For example, if you have a new resident, you can do things like:
 

•    Check in every few days to ensure that the rental is up to par and no repairs are needed.

•    Talk to them regularly to see how business is going.

•    Contact them first to ask them if they have any questions. Don’t just wait on them to contact you.
 

And for new employees, asking them numerous questions and getting involved in their projects ensures that you’re guiding them towards success. For example:
 

•    Ask them about their current projects

•    See if they are confused about anything related to those projects.

•    Ask if they need supporting resources or information.

•    Ask to see their progress and talk about it with them.

•    Ensure that they’re not too pressed regarding deadlines or other issues. 
 

In short, you want to forge a bond and show active interest. Just going with the ‘call me if you need me’ approach creates some problems. It forces the employee or resident to admit that they’re having issues, first of all. Secondly, it creates the feeling that you are hands off, and that you care little about what’s happening unless something is wrong.
 

In short, better property management begins with showing those involved in your property that you really care about their efforts and their success. Stay in contact with them to help drive your success higher. To learn more about getting the best results with resident retention, employee relations, and property management, contact us today.