What Do Customers Want In 2019?

In order to put forth your best customer service, it’s important to know just what today’s customer want. You can’t expect to please your customers if you’re not aware of what their expectations are, and what customers may have wanted 10 years ago is quite a bit different today. A few big expectations customers have in 2019 are:

· Customers know what they want, and they know their stuff– Today’s customers are the most informed customers in history. No longer are they listening to a simple few neighborhood reviews before opting for a service or doing business with a particular company, and they have a treasure trove of knowledge at their fingertips. Your customer has likely already researched your brand heavily, and they expect your customer service representatives to have the answers they don’t.

· Customers want convenience– Convenience has never been more important than it is today, and this rings true in all aspects of life. Mobile phones have begun making everything from banking to shopping accessible from the touch of a finger, your customer is used to having services cater to them. As life prioritizes convenience, so should customer service. An inconvenient experience today is more glaring than it may have been just 10 short years ago.

· They want to feel known– A personalized experience has always been important in customer service, and it’s even more important in 2019. Using data to craft a personalized experience makes it much easier for brands of all industries to offer personal touches, and this is what customers in the hospitality industry will expect from you as well.

· The customer wants your customer service to be accessible– Some customers may reach out on social media, others will look to send an email from your website, and some will still give you a good old fashioned phone call. One of the most important things your customer service team can do is to make yourselves available on all channels and all with the same friendly brand voice.

· Don’t rely on AI– While AI is making its move into customer service, it’s still not a reliable method when it comes to providing an authentic customer experience. The bottom line is that customers still want to experience personality from an actual human representative.

Knowing what your customer wants is the first step towards stellar customer service. 

Creative Ways To Market Your Hotel Online

With so many hotels, bed and breakfasts, and vacation properties marketing themselves online today, it’s more important than ever to know how to stand out. Foregoing online marketing simply isn’t an option anymore, and it’s provided independent hoteliers and renters with a new challenge in competing with the bigger brands. Getting creative is the key to marketing your hotel in a way that works, and we at OccupancySolutions.com have a few ideas that can really help to get you started.

Creative Ways To Impress Your Guests

Today’s guests want to be impressed, and they’re striving to have a more personal experience than ever before. For smaller hoteliers and bed and breakfast owners, this can seem like a challenge to compete with the big companies in your area, but this type of personal experience is often times what you do best. Using a little creativity is a great way to truly up your “wow” factor, and give guests just the stand-out experience they really want to keep booking again and again. At OccupancySolutions.com, we have a few creative ways you can impress your guests during their next stay:

Building Up Your Online Reputation

Perhaps you haven’t put much thought into building your online reputation before, so you don’t have much of one yet. Perhaps you’ve inherited a community that has a less than great reputation from former management teams. Either way, it’s incredibly important today to not just build an online reputation, but to build a great one. A significant majority of prospective residents take to the internet first when looking for a new community to be a part of, and it’s your online reputation they’ll see first and they’ll compare to competitors within the area.

How Can I Market My Residence Online?

Online marketing is no longer considered an option for community management teams today, but a necessity. Each year, more and more potential residents take to the internet first as their primary search tool, and you want to make sure your community is one of their top contenders. How can you make this happen? The best way is the mastery of marketing your residence online. At Occupancy Solutions, we want to give you the tools you need to make yourself not just visible but attractive on the web.

Hiring And Keeping The Best Management Team

Hiring and keeping a great management team for your community is a big part of creating that community feel. Your residents will get to know your team, work with your team, and consider your team a part of the neighborhood in which they live. For this reason, it’s important for any community manager to make sure they’re hiring only the best, and to do their best to keep who they’ve brought on board.

5 Tips For More Online Bookings

For bed and breakfasts or small hotels, direct online bookings can really make a difference. While huge companies may be able to afford to pay the commissions necessary to third party booking sites without feeling much of an impact, this isn’t the case for smaller hotel owners. Direct online bookings also solidify your relationships with your guests and allows you to control the personal approach they experience when choosing to stay with you. 5 tips for more online bookings include:

5 Ways To Build A Great Relationship With Your Residents

When you have a relationship with your residents, you have residents who feel a special connection to you and your community. At OccupancySolutions.com, we want to help you to build these meaningful relationships and reap the rewards they bring. 5 ways to build a great relationship with your residents are:

4 Ways To Attract Today’s Guests To Your Bed And Breakfast

From the first seconds a potential guest spends on your website, they’re forming an opinion. Perhaps they haven’t made up their mind just yet on where they will be staying, or maybe they’re simply looking at other area options, but the impression you make can absolutely sway them in your direction. At OccupancySolutions.com, we want to help you to attract these guests from the very first moments they spend investigating you, and 4 ways to attract more of today’s guests to your bed and breakfast include:

The Tips You Need For Managing Your Online Reputation

Managing your online reputation is no longer an optional thing in today’s modern tech savvy world. According to ForRent.com, more than 90% of people make purchase or leasing decisions based on online reviews, 82% read online reviews regularly, and only 9% almost never search for businesses online before making a decision. What this shows is that your online reputation has become one of the most important aspects of your community, and it can make or break any person’s decision to become a part of your community themselves.

Being A Better Leader To Intergenerational Teams

Generational labels are something that seems to be the norm in American culture, but they can also be quite limiting. For today’s leaders, a team may be made up of the “Baby Boomer” generation, “Generation X”, “Generation Y”, “Millennials”, and the oldest tier of “Xennials” all at once, with a leader tasked with inspiring and leading them all to their best potential.

Could Pet-Friendly Amenities Raise The Appeal Of Your Community?

One surprising figure to many property management teams is that 70% of leasers owned pets as of 2017. While not all communities are pet friendly, those that do welcome pets are becoming highly sought after by those looking to sign new leases everywhere. Pets have developed a certified family member status they didn’t have a couple of decades ago, and creating a family community environment is made much simpler when bringing pets into the equation.

How A Leader Can Make Meetings More Engaging

While important, few employees look forward to team meetings. In many cases, even if important information is shared, many employees feel as though meetings kill their motivation, take them away from the tasks they feel are more crucial to their jobs, and overload them with information causing a great deal of stress. However, the way employees feel about meetings can change depending on the person leading that meeting.

Avoiding Liability While Caring For Your Community

For property management teams everywhere, a very delicate juggling act is taking place behind the scenes. While creating and fostering a true sense of community is important, so is protecting yourself from liability. Resident lawsuits, property damage, environmental claims, and other hazards can put your assets and your community at risk in seconds. The best way to avoid these potential disasters is to diffuse them, and there are some things community management teams can do to avoid liability in a variety of ways:

How Can I Attract More Families To My Community?

Attracting families to your multifamily community isn’t difficult, and likely you’ll simply need to modify the talking points you already use to direct them to a more family friendly mindset. At OccupancySolutions.com, we want to help you to attract families to your community, and create that special neighborhood to grow up in feel you’re looking for. For multifamily communities that want to create this family friendly atmosphere, the first thing you’ll need to do is make your marketing attractive to this family friendly demographic.

The Power Of The Internet And Marketing Your Property

Any property manager needs to have a clear plan to keep their grounds in great shape and to make sure that residents are always ready to move in. Vacancies can cost you in a big way, and the longer it takes you to get a new resident the more money you are losing. That’s why it’s so important that you use the internet to market your apartments or living facility and keep your apartments full.

The Importance Of Preventative Maintenance In An Apartment

Apartment communities can be a lot of work, as any manager knows. From routine maintenance to taking care of repairs when something goes wrong to replacing appliances and more, there’s a lot to things. But one thing that is incredibly important to remember is that routine maintenance is an absolute must and can’t be ignored.

The Importance Of Curb Appeal

Apartments today need a lot of different things in order to really stay profitable. Just getting renters to agree to call your community home can be a challenge all on its own, and every step you can take to help get them into an apartment is important. One thing that is often overlooked is the importance of curb appeal.

Managing Conflicts In The Apartment community Setting

It’s hard enough managing an apartment community when you consider things like routine maintenance, attracting new residents, and more. But when you add in issues with conflicts among those on site, it becomes clear that the job can be even more community than you first assume.