If you’re looking for resident retention, keeping your residents happy is a necessity, and there are quite a few ways you can go about making sure your residents are satisfied with living in your community. A happy resident is a resident who is more likely to stay with you, and one that is more likely to spread the word to those that they know about the lifestyle your community provides, and keeping your residents happy may be even simpler than you think. 3 ways to keep your residents happy within your community are:

  1. Engage them on social media – Everyone wants to be listened to, and this is no different with your residents. If you’re already using social media accounts for marketing your community, also encouraging your residents to communicate with you and each other through these outlets is a great idea. It’s been proven that social media platforms are where most people spend their time online, so it’s natural that bringing yourself to where they are for open communication provides them with a satisfying level of convenience.
  2. Keep it friendly – When communicating with your residents, a great way to keep them happy is to keep it friendly, warm, and open. When residents have concerns or questions, this lets them know that they can count on you to handle it, and that they never have to fear coming to you for what they may need!
  3. Stay on top of things – Staying on top of things such as maintenance or common concerns is another way to keep residents happy, as they’ll feel satisfied in their living experience and the way you’re able to handle any problem as a member of management. If there is some type of landscaping concern, problems with community areas, or individual home maintenance issues, making sure things are cared for promptly can translate into very happy residents!

At Occupancy Solutions, we know that a happy resident is a resident who is more likely to stick around, and gauging the happiness level of your residents is a great way to ensure resident retention. To learn more about making your residents happy while living in your community, simply contact us at Occupancy Solutions today to get started!