While providing a tour or a demonstration in your community to prospective residents, you want to make your residence seem like the perfect fit. Unfortunately, objections may come up, but there is a way to stay prepared for them using only simple steps. When you know the most effective way to overcome an objection, the objection becomes no big deal, and you can make prospective residents turn into current residents even if they have little qualms here and there!

The first step to overcoming objections during a tour is identifying them. Without knowing just what your prospective resident doesn’t like, you won’t be able to fix the problem, so make sure to listen to what they have to say and take it in, in order to offer up a solution. If they’re walking around in the living room during a tour, and they casually mention that they don’t care for how a window is placed, make note of this and try to think of a solution that could apply.

Once they’ve said not to like something, or to prefer something another way, now it’s your turn to come in and ask what they don’t like about it and what they’d like better. Not only does this give you a way to spot patterns said by various prospective residents, pointing you to things that need changing, but it can make it easier for you to come up with viable suggestions to fix their issue. Using the above example, if the prospective resident says they don’t care for the window due to how the sun will shine in on their television screen, suggest to them a local store where they can purchase gorgeous blinds for a discount.

Having your solution ready is important, and you’ll want to make sure it’s a solution that fits with the person or people you’re touring. Using your knowledge of the area and what it has to offer, you can provide a highly personalized fix to their potential problem, and this can cause a prospective resident to rethink their objection and what your solution may mean to it.

Objections arise during tours, and this is something that we can’t help, but when they do happen, you can work to fix them right away. To learn more about overcoming objections in an effective and simple way, simply check us out at OccupancySolutions.com today!