What makes a good property manager? You may have wondered to yourself if you are a good property manager or customer service employee. We’ve come up with a list of a few characteristics that will help you determine what your residents think of you, and how you can improve on what you are already doing. 

 

Be Clear With Rules
 

If there is something you want your residents to know, be sure to lay it out for them. Have a handbook available for everyone who moves in so they can reference it at all times. If they are planning something like buying the family a new pet or painting their kid’s room, they can consult the handbook to see exactly what your policies are. If you are clear from the beginning, there won’t be any confusion. 

 

Address Maintenance Problems Quickly
 

This one speaks for itself. Your residents will thank you for your promptness, and they will trust you to come and fix the problems when needed. If you do not address things in a timely manner, the problem could get worse, or a resident might try to fix it themselves, causing a bigger problem. If you can’t get it it, have someone on call who can. 

 

Notice And Warnings
 

If you need to enter a resident’s apartment, or do maintenance like closing down the laundry room, be sure to give proper notice. There should be enough time for your residents to make alternate plans, or to work around what you have to do. If you just barge in with no notice, they will not be happy to see you and will start to be resentful. 

 

Expect Respect From Your Residents
 

Expect that your residents are going to treat you with respect and respond to your requests in a polite manner. If you let people off the hook for not paying rent all the time, they will quickly learn that you can be manipulated. Don’t bend the rules that you have set, but rather enforce them. They will see that you mean business and will respect you for it and not try to make deals with you. 

 

Spend Time Building Relationships
 

Get to know your residents. Take time out of your busy schedule to stop and ask them how they are doing. Ask about their kids, or a local restaurant, or a local event. If you have a relationship with them that extends beyond business, they will be more likely to respond to you in a positive manner. 

 

Need more tips? You’ve come to the right place. Occupancy Solutions has a program designed to help you and your staff. Contact us today to see what we can do for you, and how we can help you further develop your business.