For managers of any type of community, problems will arise from time to time, and how these problems are cared for will mean a lot to the success of your resident retention. Retaining your residents will mean making them happy, and happy residents are more likely to spread the buzz with organic marketing about your community, so it’s always best to make sure any problems that may arise are taken care of promptly and with residents first in mind.

At Occupancy Solutions, we know that the two most common types of problems to be dealt with by community managers are personal issues and things falling into disrepair. While one may be a personal type of issue, and another more concrete, these are two very common and serious concerns for the residents that call your community home. No matter the state or type of problem, the rapidity and nature in which it can be handled is always of the utmost importance.

For personal problems between neighbors or community members, coming to a common ground is important if you want to handle the problem in a satisfactory way for both parties. While these personal issues are typically of a more sensitive nature, acting as something of a mediator between the two parties can aid greatly in retaining both residents and coming to a happy conclusion. What we recommend is listening to both sides of the argument individually, and helping to bring forth a solution that eliminates the particular problem at hand.

Community problems that involve things falling into disrepair or maintenance issues are typically easier to handle, and taking care of these issues in a quick and satisfactory manner is all about making sure you’re made aware quickly. The faster you become aware of a particular issue, the faster it can be handled, and in these situations we recommend having an open line of communication where residents can reach you with any physical concerns they may have with the state of their home or other structures within their community.

When it comes to managing a community, taking quick care of any problems that may arise can seem difficult, but finding solutions is necessary if you wish to keep your residents happy. To learn more about solving these common community problems, simply contact us at Occupancy Solutions today.