Even when visits and tours seem to go well, objections are like to come up between management and potential new residents. With the right tools in overcoming these objections, they can be viewed as speedbumps, rather than high hurdles, and they can be managed to leave both the community management team and the prospective resident happy in their resolution. We at OccupancySolutions.com want to outline a few of these common objections and how you can work them out to come to a pleasing solution for you both:

1. Carpet or lack thereof

Carpet seems to be a big hit or miss with many residents, they either love it or they hate it. If residents dislike the color of a carpet, you can suggest other types of décor that take away or mute a carpet color as well as different inexpensive places to invest in a throw rug or other accessory that brings a bit more color they do like into the fold. If no carpet is present, and the resident wishes there were, you can suggest area rugs that give the look and feel of carpet within the space.

2. Outdated appliances

Outdated appliances are another common objection that many community management teams face, and one that means a great deal to many prospective residents. With outdated appliances, this objection can be overcome by showing the prospective community member that the appliance are all in good working condition regardless of age.

3. Costs

One of the biggest and seemingly most difficult objections is cost, and the best way to overcome this objection is to have a price breakdown ready that you can go over with the prospective resident explaining why costs are the way they are. This explanation will help them to understand how the price reflects the space.

At Occupancy Solutions, we know that leasing objections can be frustrating for both community management teams and the prospective residents interested in what they have to offer. To learn more about overcoming common objectives, contact us at OccupancySolutions.com today.