Property Management

It goes without saying that a well-trained property management team should have the most up-to-date knowledge of landlord-resident laws and best practices. But they should also be able to act independently without needing to check with the landlord on every point. For you, the landlord, this goes beyond making sure your staff understands the nuances of the Americans with Disabilities Act and the Fair Housing Act, though these are of great importance.

For example, your staff must know how to discuss resident information with regard to privacy, both among themselves and with others. This extends to how records are stored, as well. Resident confidentiality laws vary by state, so everyone working for you must have a thorough knowledge of what is appropriate to share, as well as when and how it can be shared, if at all, for your location.     

Along the same lines, be certain that your people are keeping detailed, accurate records of all requests made by residents, along with when and how they responded. This information is crucial to establishing a chain of events if a resident makes a complaint or threatens legal action. 

 Another important area where your staff should be versed is in habitability laws. By operating a residential property, you make an unspoken guarantee that it will be safe, and all issues with the building, or sanitation; plumbing; electrical; etc. will be addressed in a timely manner. Like confidentiality laws, habitability laws vary by region. This plays into what can happen if members of your staff try to make certain repairs themselves, or hire unlicensed or unqualified companies or individuals to do the work, in an effort to save money. If the solution causes as much trouble as the problem, it can open up them, and thus, you, to possible litigation. 

With correct property management training, your staff will be able to approach any issue with confidence. Occupancy Solutions, LLC can help you achieve this. Contact us today to find out how we can support your management staff!