Paperwork can be difficult to put together for the new people leasing your apartment. In order to provide the best customer service and make sure you consistently receive good reviews, the initial paperwork can play a large role in how that plays out. Of course there are certain rules, regulations, and policies that need to be conveyed, but you also want them to feel comfortable while moving into their new home. Here are 5 solid tips to help you achieve the best results:

1.    Be Welcoming!

This is the first thing they need to see from you is that you and your staff are happy to have them. Moving into a new home already has enough work and stress involved, you can help them feel relaxed and confident in their decision to move into your apartment by making the extra effort to help them feel like they belong, instead of dropping a whole list of rules and regulations.

2.    Provide Useful Information

Some people might only be moving into a new neighborhood, while others could be moving across the country. It is very helpful to provide information about the building and neighborhood. Provide them with contact information for property management, available utility companies, trash pickup day, local restaurants and entertainment, schools, and fun neighborhood programs. Those leasing your apartment will find it very easy to adjust to life in their new home with these tools being provided.

3.    Maintenance Procedures

Every home, whether rented or owned, requires maintenance work from time to time. While we all hope that maintenance work is kept to a minimum, it is important that everyone is aware of how to properly submit a maintenance request. No matter what the job may be, it is helpful for everyone to have an organized system for taking care of such things.

4.    Operational Procedures

Your occupants need to be aware of regularly scheduled cleanings, inspections, safety features, and the like. In order to maintain any establishment, there are certain things that need to be done to uphold that value. Everyone needs to be aware of the system in place, without any surprises, so that your building is well-kept, your occupants are happy, and no one caught off guard.

5.    Rules and Regulations

Now that you’ve covered all the important information that would be considered welcoming and helpful for the occupants, they need to also be aware of what procedures, rules and regulations all are to abide by. Be clear and concise. Make it simple and appear important to the reader. These are things that should not be glossed over, but read and understood.

There are multiple ways to achieve these, and a lot can differ from building to building, depending on how you want to run your apartment building. But if you stick by these, you are sure to provide your occupants with the best welcoming information packet that will help keep everything running smoothly, and everyone happy. For more tips on greeting new residents, check out