At Occupancy Solutions, we know how important it is to practice effective follow-up for prospective residents, but this idea is also important to carry out with current residents as well. When it comes to resident retention, follow up can show those currently residing within your community that you care about their input, their feelings, and their happiness in residing with you, so this is a tool that should never be overlooked. Effective follow up helps to keep your current residents happy, and this can lead to longer leases and a overall more content community. 

Following up with current residents isn’t a difficult thing to do, and it can be done in much of the same way as you would with prospective ones. For instance, if your team has provided a service, such as maintenance, calling your resident a week or so later to make sure they were pleased with the service and satisfied with the results can mean a great deal. During this time, the resident can not only get a good feeling that your team cares for your community, but also clear up any concerns that they may have. 

A follow up isn’t only useful after a service has been provided, and you can follow up periodically for no reason at all! Every few months, or each year when it comes time to renew a lease, a follow up meeting or call can allow your residents to stay satisfied within your community. By knowing that their thoughts will be taken into consideration, and that the management team actively wants them to be happy within their community, they can feel better about sticking around and continuing to be a part of your community. 

With better resident retention comes a happier community who can market for you, give you a better ROI, and help you to uphold your own community feel. A follow up is a simple trick that you can use with your current residents just as easily as you can with your prospective ones, and it can leave a positive lasting impact on those you take care to touch base with. At Occupancy Solutions, we believe in the power of the follow up, and we want to help you to believe in it as well. If you have any questions regarding following up with your residents, simply contact us at Occupancy Solutions today to get started!