Improving The Communication Of Your Management Team
Your management team is just that – a team. When there are lapses in communication, it’s your residents that are like to feel the true consequences of these actions. With healthy and effective communication, your team can feel confident that they’re working together to make sure your community continues to run smoothly.
When a community is disorganized, residents aren’t likely to stick around. They may have to deal with maintenance issues for prolonged periods of time, they may have their questions go unanswered, and they may even have trouble making monthly payments when policies change and they’re never notified. Simply put, a disorganized community is a community that isn’t going to benefit from resident retention, and it’s not a community that will have its residents participating in any positive word of mouth marketing.
So now that we’ve established just how important proper communication is, it’s time to look at how to improve your communication or make sure it’s the very best it can be. First and foremost, it’s the leadership that sets the stage, and effective and healthy communication across the board begins with the precedent the leader sets. This means that community leaders or leadership teams should lead by example, and participate in healthy communication themselves if they wish the rest of the team to do the same.
In order to communicate most effectively, teams should get to know how to communicate with one another, and how one another communicates themselves. Getting to know each other through time spent and team building activities can help your team to better get to know each member of it. When your team gets to know communication styles, they also get to know how they can best communicate with each other for the most effective results.
Lastly, you’ll want to keep your team communication open and compassionate. No team member should feel nervous or apprehensive about communicating with another team member or leader, and open listening games or activities should be encouraged to show the team just how much better communication can be when you stop to listen with an open and compassionate mind.
At OccupancySolutions.com, we want to help your team to communicate better in order to build better communities throughout various regions. To learn more about open and effective team communication, contact us at OccupancySoltuions.com today.