Building community rapport is important for resident retention, and we at OccupancySolutions.com want to help you to improve these very important relationships. When community members feel appreciated, open, and secure in where they live, they're more like to stay, and more willing to open up about these positive experiences to others who may be looking for a new place to live. 5 simple ways you can improve your community rapport are:

  1. Improve your visibility - It's difficult to build relationships if you're never there, and improving your visibility can be a huge help in improving your community rapport. Make sure those living within your community see you in person regularly, and know they can come to you and talk about anything they may need to address.
  2. Don’t stop at “no” – No one likes to hear the word “no”, and this includes members of your community. Rather than responding with a “no” to their requests, provide an alternative or a different idea instead. This will not only help to get the problem addressed, but it will leave them feeling comfortable coming to you, rather than feeling shut down.
  3. Open your communication lines – Communication is key in community rapport and relationship building, so it’s incredibly important to open up those communication lines and make sure others are aware that you are someone they can come to. Answering emails promptly, picking up phone calls, and returning messages will keep those crucial communication lines open and available.
  4. Be open to feedback – Feedback allows you to know where any problems may be stemming from, and they give you an accurate view of your service to your community. A space where those within the community can provide honest review is a great way to establish a positive rapport and address any service concerns some may be having.
  5. Make good on your promises – If you say you’re going to do something within the community, make sure it gets done! Making good on your promises improves your credibility and builds a healthy foundation of trust within your community.

Resident retention is important, and we at OccupancySolutions.com believe that it all begins with healthy rapport and the building of genuine community relationships. With these tips, you’ll find that your rapport and relationships can be simple to improve. For more information regarding building healthy rapport, simply contact us at OccupancySolutions.com today!