High resident retention shows that your community management team is one that keeps residents happy and a priority, and some community management team traits can help to keep residents leasing over and over again. 5 traits that encourage resident retention are:

1.    Keep a positive attitude

Conflicts, maintenance problems, and problems you never considered may arise could face your community. Keeping a positive attitude and a willingness to approach problems from a creative standpoint to come up with new solutions shows residents that the management team cares deeply about making the community the best it can be.

2.    Adapt to new technologies

Community management teams that are willing to adapt to new technologies will always stay ahead of the competition and convenient to residents. As time goes on, residents will be adapting to these technologies, and community management teams should follow suit. For example, having an engaging Facebook page or online communication can keep residents leasing with a management team with their finger on the pulse of today’s public.

3.    Openness with communication

Being open to communication and engaging with residents also shows a level of prioritized care. Whether residents have questions, concerns, or praise, always have an active communication line where your team may be reached to leave your residents feeling comfortable and listened to.

4.    Focus on organization and professionalism

While it’s never a bad idea to have a friendly rapport with residents, they will often appreciate a level of organization and professionalism just as much. Friendliness only goes so far when professionalism is lacking.

5.    Focus on your team

Your entire team makes a big difference in your community, and focusing on hiring only the best talent can help to retain residents, maximize your success, and lead a happy community.

With these traits, community management teams can expect a high resident retention rate, as well as a community that prospective residents can’t wait to get into. To learn more about what makes a great community management team, contact us at OccupancySolutions.com today.