Your tour is your first impression, it’s your way to connect prospective residents to your community and what it has to offer. On this tour, you’ll get questions from prospective residents, and you’ll need to have your answers ready to establish yourself as part of a confident and knowledgeable management team. 5 common tour questions you need to have your answers ready for include:

1.    What are the terms of the lease?

While you may not have the whole lease completely memorized, you should have all the important lease terms ready to go for any touring visitors that may have questions. A good idea is to keep a basic copy of a lease with you and to highlight the important terms so you’re ready to explain the terms or allow the prospective resident to read it themselves.

2.    What about pets?

Millions of Americans are owners of at least 1 pet, and this is a question that is going to come up often during tours. If you have a specific pet policy allowing pets under a certain size, a certain number, or no pets at all, make sure these things are clearly and completely explained to prospective residents. If your community allows pets, use this as a marketing tool as it will attract many looking for a new community who welcomes them and their pet.

3.    What about guests?

Many communities have guest policies, which only allow guests to stay for a certain period at a time. For parents or relatives who have children come to stay with them in the summer or other months for a prolonged period of time, having your guest policy ready to explain is important.

4.    What does rent include?

Those touring, and interested in becoming part of your community, will also typically ask what their rent includes. If your community offers amenities, they may be referring to these as well, but this most often is in reference to utilities. Have any utilities or amenities that are included in rent ready to outline to those touring.

5.    What if I need a repair?

When living in any residence, things will go wrong eventually in terms of maintenance. Have your maintenance policy and procedures ready to explain to prospective residents looking for peace of mind that their problems will be fixed quickly.

At OccupancySolutions.com, we want you to make the most of your tours. For more information regarding how to answer any tour questions you may be faced with, simply contact us today.